Saigon-Hanoi Bank (SHB), one of the largest joint-stock commercial banks in Vietnam has partnered with Temenos to stir the digital transformation of its banking processes. SHB with its five million audience base including corporate and individual consumers is driven to pursue digital banking strength to entertain their requirements more efficiently. With Temenos, SHB will be able to offer more engagement to its consumers as well as a smooth experience throughout several platforms. The step to integrate Temenos’ digital banking platform into SHB’s banking processes is taken with the goal to stand first for technology and efficacy across Vietnam’s banking industry.

Do Quang Vinh, Deputy General Director and Director, SHB Digital Banking Division, stated, “SHB aims to become a leading digital bank in Vietnam in the next five years. We are confident that choosing Temenos, the world leader in banking software, will enable us to complete the transformation project in the fastest and most effective way. With a modernized and secure system, we will be able to engage existing customers better and attract new customers through a digital banking experience that meets their current and future financial service needs.”

Adopting Temenos digital transformation services, SHB will be able to render a unified next-level customer experience where these consumers will have the support of AI in every banking process. Also, with the amalgamation of microservices, APIs and Micro Apps, SHB can bring a valued omnichannel experience to consumers for all channels like mobile, branches, internet and ATMs.

David Becker, Managing Director, Asia Pacific, Temenos, commented, “SHB is a visionary bank with a clear digital transformation roadmap, and we are proud to support and partner with the bank on this journey. Temenos has nearly 30 years of experience in implementing core and front-office solutions for over 20 clients in Vietnam. This deep expertise together with the powerful capabilities of our open platform will help SHB accelerate the digital transformation initiatives that will differentiate its service and realize its growth ambitions.”

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