A global provider of technology-driven business process solutions, Conduent Incorporated, recently unveiled its new Digital Integrated Payments Hub, giving companies and government organizations access to safe, quick, and affordable ways to send, request, or receive payments.
Rob Houser, Global Head of Strategy & Corporate Development at Conduent, said, “We know that consumers increasingly prefer the convenience, immediacy, and security of established digital payment services. By adding BNY Mellon as our payments infrastructure provider, we can now offer clients across the Government, Commercial, and Transportation segments new payment options that reduce costs, mitigate fraud and provide timely benefits.”
“Conduent’s Digital Integrated Payments Hub becomes a natural, technical integrator to our existing suite of services at a time when many commercial and public sector clients are focused on gaining efficiencies and improving the customer experience,” Houser added.
Conduent’s new Digital Integrated Payments Hub reduces refunds, rebates, and overpayment remediations from 10 days to minutes by integrating the payment capabilities of BNY Mellon’s trusted infrastructure.
Conduent is the first business process outsourcing (BPO) provider to offer a centralized platform consolidating various payment processes and systems, including cutting-edge options like real-time payments from The Clearing House and Zelle, which lowers the cost of paper checks and improves customer satisfaction.
Carl Slabicki, co-head of global payments at BNY Mellon, said, “By marrying our 238-year legacy of trust and innovation with investments in the newest capabilities, BNY Mellon is providing the means for businesses to expand consumer access to a range of popular and proven payment technologies. The benefits in transportation alone could make commuting a more seamless experience.”
The Digital Integrated Payments Hub has a simple API that connects clients seamlessly with a single connection that allows for sending payment instructions or accessing data for payment reconciliation quickly and securely. Conduent’s current payment solutions offerings, such as ACH transfers, pre-funded debit cards, and PayPal, will be expanded through the hub.