Glia, a leading digital customer service provider, launched Glia Virtual Assistants (GVAs) to assist businesses in reducing costs and speeding up resolution times while offering seamless customer experiences that combine virtual and human support.
The GVAs are pre-trained to deliver value and are built on conversational AI solutions from Glia’s recent acquisition of Finn AI. Glia provides a single supplier solution for digital customer service by completely merging GVAs into its industry-leading platform.
Glia’s first virtual assistants, created especially for online banking, are integrated with the top online banking platforms and don’t need any prior AI training to use. They do not require ramp-up time since they are ready to handle 800+ digital banking scenarios right out of the box. With training based on collective (and anonymous) encounters across the GVA customer base of Glia, GVAs continue to learn, adapt, and advance over time.
Dan Michaeli, CEO and Co-Founder of Glia, said, “Glia Virtual Assistants are that rare win-win-win solution, improving efficiency, delivering after-hours support and also enhancing the customer experience. By automating handling of routine service inquiries, live representatives can focus on resolving more complex issues. This reduces costs, accelerates resolution times and boosts customer and employee satisfaction.”
The deployment and maintenance of virtual assistants on a single platform from a single provider becomes more efficient with the integration of GVAs into Glia’s Digital Customer Service offering. Compared to internal development utilizing commercial AI platforms, this represents considerable time and cost savings. Additionally, they provide practices-specific shared insights from the whole GVA user group.
Justin DiPietro, Chief Strategy Officer and Co-Founder of Glia. said “The proliferation of chatbots and AI technology in general is creating complexity for financial institutions, especially for those developing their own automated solutions. Glia aims to cut through the chaos with virtual assistants that streamline deployment and accelerate time-to-value on our Digital Customer Service platform. Better yet, we continue to enhance the benefit of our GVAs by leveraging our time-tested library of AI-powered responses to help clients meet existing and emerging needs,”