Moxo, a top-notch client interaction workflow solutions provider, collaborated with Kasisto, a renowned financial services digital experience platform, to provide Kasisto digital assistant abilities in the OneStop Client Interaction Hub of Moxo.
The partnership will enable financial institutions to simplify client interactions throughout different client segments and use cases. KAI manages initial product and service requests through intelligent digital assistants. It amplifies any conversation that needs superior human interaction to knowledge workers at any financial institution or bank to manage through Moxo.
Zor Gorelov, Co-Founder and CEO, Kasisto, stated, “The customer service experience has never been more important to the clients of financial institutions than it is today. From consumer banking to business banking to investment management, today’s financial clients expect to engage digitally, efficiently, and at just the right moment. Our partnership and integration with Moxo will allow front-line bankers and relationship managers at financial institutions to focus on the highest-value tasks and conversations while ensuring their clients enjoy engaging digital experiences.”
The KAI conversational artificial intelligence (AI) platform empowers the digital assistants of Kasisto, and they are digital banking assistants that would be incorporated in Moxo. Integrated into the Live Chat module of KAI and connected to the financial services ecosystem, KAI will manage the first level of client questions where there is no need for human involvement. When KAI finds it unable to answer more complex questions, the digital banking assistant will take it from there to represent as a physical representative inside Moxo’s Live Chat Module in real-time.
Subrah Iyar, Co-Founder, and CEO, Moxo, commented, “We are excited to partner with Kasisto to further deliver seamless interactions and experiences that clients and consumers expect in today’s digital-first world. Together, Moxo and Kasisto will provide our joint clients with a competitive advantage within the financial services industry by ensuring personalized and engaging experiences across client segments.”
Read: TrueLayer Partnered with Chip to Accelerate Customer Experience