Berkshire Hills Bancorp, Inc., the holding company of Berkshire Bank, a socially conscious, community-focused bank with branches nationwide throughout New England and New York, officially confirmed that it has decided to expand its alliance with Narmi, a top financial technology firm, marking a major step forward in Berkshire’s Exciting Strategic Transformation (BEST). As a result of the new partnership, Berkshire Bank will be catapulted to the forefront with an industry-leading digital banking solution for consumers and merchants. The redesigned mobile app and online banking site will be ready by early next year. The optimal idea will make banking with Berkshire Bank easier and faster.
Nitin Mhatre, Berkshire Bank CEO, stated, “Our deepened engagement with Narmi, a like-minded strategic partner, to provide digital solutions to our consumer and small business clients will accelerate our journey towards becoming a high performing, leading socially responsible community bank in New England and beyond. Enhancing our customers’ experience is a key tenet of BEST and we believe partnering with Best-in-Class FinTechs is one of the most cost-effective ways for a community bank to stay competitive while delivering the exceptional digital experience our customers want.”
Berkshire’s new Narmi-powered customer and micro-enterprise phone app and online banking site will empower Berkshire consumers and employees to see the entire banking relationship on a single dashboard across all digital platforms. Cut-throat features such as customization, savings tools, self-service capabilities, and applications will be added to facilitate frictionless fund transfer and budgeting. Finally, modern digital solutions will be among the most significant drivers in assisting Berkshire to deliver on its DigiTouchSM approach, which enables customers to bank when, where, and how they want it by combining the value of a human touch connection with the convenience of user-friendly digital technology through leading FinTech partnerships.
Nikhil Lakhanpal, Co-Founder of Narmi, stated, “Narmi is thrilled to partner with Berkshire – a top 150 bank – who understands that putting digital at the forefront of any growth strategy is the most important lever a financial institution has today. By adopting Narmi’s digital banking platform for businesses and consumers, we build on the success we’ve already seen with Berkshire’s digital account opening platform which is also provided by Narmi. Collectively, these digital experiences will ensure Berkshire can grow with tremendous scale for years to come, all while putting the customer first.”