In order to manage its network of more than 1,700 ATMs across the United Kingdom, Santander UK recently announced that it has expanded its partnership with NCR and chosen NCR’s ATM-as-a-service offering. A commercial and retail bank with over 14 million clients in the area, Santander UK is a subsidiary of international Banco Santander SA. The bank is outsourcing to NCR through the partnership its software operations, transaction processing, cash management, ATM monitoring, help desk, and hardware maintenance.
Kirsty Lacey, COO of Everyday Banking at Santander, said, “We have enjoyed a history of success working collaboratively with NCR, and we trust its ability to run our self-service network. Moving to NCR ATM-as-a-Service will enable us to offer customers a better self-service banking experience, including greater ATM availability to serve them when and where they choose. It will also simplify our operations and provide a more sustainable service for the bank.”
NCR assists financial institutions in bridging digital and physical operations so that they can connect with customers at any time and from any location. NCR streamlines and improves the banking process for both customers and employees. It offers an end-to-end infrastructure that ties into the larger enterprise and FinTech ecosystems to transform, connect, and manage self-directed banking.
Frank Hauck, president, and general manager, of NCR Banking, said, “Leading organizations like Santander have recognized the significant value in outsourcing the self-service channel. By relying on a trusted partner, financial institutions can further enhance customer service and accelerate innovation, with reduced cost and complexity.”
He added, “With NCR ATM as a Service, Santander is transforming its business to deliver richer experiences to its customers and create a compelling competitive advantage.”
The new partnership was announced more than two months after NCR announced its separation into two separate, publicly traded companies, one of which would only deal with ATMs and the other with online sales.