Thames Water, the largest water and sewerage company in the UK, has announced a new partnership with Paylink Solutions, a leading provider of payment solutions for utility companies. As part of the agreement, Paylink Solutions’ cutting-edge technology will be integrated into Thames Water’s billing and payment systems. This will provide customers with more convenient and secure ways to pay their bills and manage their accounts online.
One of the key features of the new system is the ability for customers to set up recurring payments and manage their accounts through a secure online portal. This will make it easier for customers to stay on top of their payments and avoid late fees, while also reducing the administrative burden on Thames Water. In addition, the new system will include advanced fraud detection and prevention features, ensuring that customers’ personal and financial information remains safe and secure at all times.
“We are always looking for ways to improve the customer experience, and this partnership with Paylink Solutions will allow us to do just that. By providing our customers with more convenient and secure payment options, we can help them manage their accounts more easily and reduce the risk of late payments and service disruptions”, said Emma Clancy, Chief Customer Officer at Thames Water.
The partnership will also provide Thames Water with valuable insights into customer spending patterns and preferences, which can be used to improve the company’s products and services.
“We are excited to be working with Thames Water to bring our innovative payment solutions to their customers. Our technology is designed to make life easier for both customers and utility companies, and we are confident that this partnership will be a success”, said John Smith, CEO of Paylink Solutions.
The new system is expected to be fully implemented in the next few months, and Thames Water customers can expect to see a range of new payment options and account management features in the near future. The partnership between Thames Water and Paylink Solutions will provide customers with more convenient and secure ways to manage their accounts and help to improve the overall customer experience for one of the largest water and wastewater companies in the UK.